Shipping Policy

Nano-Roc ships to destinations supported by checkout. Shipping services, costs, taxes, duties and estimated delivery information vary by destination, product and carrier.

Address Changes

Contact orders@nanoroc.com immediately if you entered an incorrect address. Once processing or shipment has begun, an address change may no longer be possible.

Delayed or Missing Packages

If a package is delayed beyond its expected window, contact orders@nanoroc.com with your order number. If tracking says delivered but you cannot locate the parcel, check with household members, building reception or management, neighbors where appropriate, and the carrier, then contact us promptly.

Damaged Shipments

Inspect your package on arrival. If the product or packaging is damaged, retain the packaging and contact orders@nanoroc.com promptly with photographs where possible.

Questions

Shipping questions: orders@nanoroc.com.