Contact Information

Nano-Roc is an online store focused on portable coffee equipment and accessories. We want it to be easy to reach the right team before, during, and after your purchase.

General Enquiries

For general questions about Nano-Roc, products, availability, website information, or our services, email info@nanoroc.com.

Orders

For an existing order, delivery, tracking, return, damaged-item, incorrect-item, payment, or other order-specific enquiry, contact orders@nanoroc.com. Include your order number and checkout email whenever possible.

Customer Care

For general after-sales support that is not tied to a specific order, contact customercare@nanoroc.com.

Partnerships

For supplier, brand, affiliate, creator, wholesale, or other commercial opportunities, contact partnerships@nanoroc.com.

What to Include in an Order Enquiry

Including your order number, the email used at checkout, and a concise description of the issue helps us locate your order and respond more efficiently. For damaged or incorrect items, photographs of the received item and packaging may also help us assess the issue.

Important

Never send full payment-card numbers, passwords, or other highly sensitive security information by email. Nano-Roc will not ask you to provide your complete card number or account password by email.