FAQs & Help Center

Find answers to the questions customers most often ask about shopping with Nano-Roc, portable coffee equipment, orders, delivery, returns, and product information.

Orders

How do I ask about my order?

For order status, payment, delivery, tracking, returns, damaged items, incorrect items, or other order-specific questions, email orders@nanoroc.com and include your order number and the email used at checkout.

Can I change or cancel an order?

Contact orders@nanoroc.com as soon as possible. Orders may enter processing or fulfillment quickly, so a cancellation or change request is not guaranteed once processing has begun. If an order can no longer be cancelled, the applicable return policy will determine the available options.

Will I receive an order confirmation?

Orders are normally followed by an automated confirmation using the contact information provided at checkout. If you do not receive a confirmation, check your spam or promotions folder and then contact orders@nanoroc.com.

Shipping & Tracking

Why has my tracking not updated?

Tracking events may update intermittently while a package is moving between facilities. If a shipment appears stalled beyond the expected delivery window, contact orders@nanoroc.com with your order number.

Returns & Refunds

What if my item arrives damaged or incorrect?

Contact orders@nanoroc.com promptly, preferably with photographs of the item, packaging, and shipping label. We will review the issue and provide the next steps.

Still Need Help?

For order-specific help, email orders@nanoroc.com. For general customer care, email customercare@nanoroc.com. For pre-purchase product questions, email info@nanoroc.com.